The Root


Free of Charge Shipment: Your orders are shipped to anywhere in Turkey by MNG Kargo and by PTT Kargo abroad all free of charge. Your inland orders will be forwarded to your recorded delivery address within 7 business days, whereas your orders abroad will be delivered maximum within 14 days although delivery time changes depending on the country. Please check your delivery address before giving order.

No charge for returned order: Should you intend to return the product or products you purchased you may send them back free of charge by MNG Kargo / PTT Kargo within 14 days.


Right to return within 14 days: You are entitled to return the products by filling up the return form (on your invoice) and send it back together with the relevant product within 14 days as of the shipment delivery date. Terms and conditions of return should be observed in order to return any product.

Right to free of charge return: Should you return the products by MNG Kargo or PTT Kargo, no shipment cost will be charged. Advice of returned good's delivery to Root: An e-mail will be sent when your returned good is delivered to the Root.

Reimbursements:  Should the products you return conform to the terms and conditions of return, The Root will transfer the reimbursement to the bank within 3 business days. You need to contact the bank for collection of the reimbursement process.

Address for Return:

Akatlar Mah. Nisbetiye Cad. Seyran Apt. No: 35 Kat:7 D. B7 Etiler - İstanbul.

You may send an e-mail to info(@) website or access to the Customer Services by calling us at our phone numbers +90 212 264 50 50 / +90 533 774 04 04.